Wholesale Returns & Refunds

Couture's Corner is the wholesale channel for Stylr jewelry, supplying retailers, boutiques, salons, and permanent-jewelry artists. Because the pieces you buy from us are purchased for resale, wholesale orders are generally treated as final sale. This policy does not cover change-of-mind, over-ordering, or general returns of stock that arrived as ordered — instead, it explains how we resolve genuine problems with an order, such as items that arrive damaged, defective, incorrect, or short.

This policy applies to wholesale orders placed through our wholesale program or directly with us at [email protected]. All transactions are in US Dollars (USD), and orders ship from the United States (Colorado). Where an order is placed through our wholesale program, please also see the section on orders placed through our wholesale program below.

We inspect and pack every wholesale order carefully, but if your shipment arrives damaged, defective, or incorrect, we will make it right. Depending on the situation, we will provide a replacement, account or store credit, or a refund of the affected items.

Please inspect your order on receipt and report any issue promptly and within a reasonable time of delivery, before the affected items are sold on or distributed to your customers. To help us resolve your claim quickly, keep the original packaging where an item arrived damaged in transit, and have your order number and clear photos ready. This covers manufacturing defects in the Stylr pieces we supply — built on 316L surgical (implant-grade) stainless steel with gold-tone items finished in a hard 18k-gold PVD coating — as well as breakage in transit and items shipped in error.

To file a claim for a damaged, defective, incorrect, or short order, email [email protected] with the following:

• Your order number;
• The specific item or SKU affected and the quantity involved;
• A short description of the issue; and
• One or more clear photos showing the problem — and, for transit damage, photos of the outer packaging as well.

Please do not return any item before contacting us. Once we review your claim, we will confirm how it qualifies and provide next steps, including a return address if we ask you to send anything back. Items returned without prior authorization may not be processed.

When we approve a claim, we will work with you to choose the most practical resolution for the affected items:

• A replacement of the same item, subject to availability;
• Store or account credit toward a future wholesale order; or
• A refund of the affected items to your original payment method.

Resolutions apply to the items confirmed as damaged, defective, incorrect, or short — not to the entire order — unless the wider order is affected. If a replacement item is unavailable, we will offer credit or a refund instead.

If your order arrives with a shortage (fewer units than your packing slip lists) or a mis-pick (an item you did not order in place of one you did), please count your shipment against the packing slip on receipt and let us know promptly and within a reasonable time of delivery.

Email [email protected] with your order number, the SKUs and quantities you expected, and what you actually received. Once confirmed, we will ship the missing items, send the correct items and arrange return of any mis-picked stock, or issue credit or a refund for the affected units.

Because wholesale stock is bought for resale, the following are not covered by this policy and are not eligible for return, credit, or refund:

• Change-of-mind or over-ordering — stock that arrived as ordered but is no longer wanted, or was ordered in the wrong quantity;
• Normal product and handmade variation within tolerance — minor differences in finish, tone, or dimensions inherent to the pieces, which are not defects;
• Damage that occurs after delivery, including damage in your storage, on your sales floor, or in onward shipping to your customers; and
• Customer misuse, including exposure to harsh chemicals, accidents, alterations, or wear and handling beyond normal retail display.

An individual end-customer's skin sensitivity is not a manufacturing defect. The Stylr line is hypoallergenic and low in nickel release — 316L releases nickel below EU REACH / EN1811 limits and will not turn skin green — but it is not nickel-free (316L contains roughly 10–14% nickel), so a confirmed nickel allergy is safest in titanium or niobium. This nuance is worth passing on to your customers.

Separately from this returns policy, the Stylr pieces we supply carry a 1-Year Color Warranty that you can pass on to your own customers. If an item tarnishes or fades under normal wear within 12 months, it qualifies for a replacement.

The warranty covers tarnish or fade under normal wear only. It excludes damage from harsh chemicals, accidents, misuse, and ordinary scratching or wear and tear. The durable 18k-gold PVD coating and 316L base are built to resist tarnish and fade in everyday and waterproof conditions, which is what this warranty stands behind. For warranty replacements on stock you have sold, contact us at [email protected] with the details and we will help you support your customer.

If you placed your wholesale order through our wholesale program, that order is also subject to that program’s checkout, payment, and return terms, and the fastest way to resolve a return or order issue is through that program’s own return process.

Free returns through the program are a new-stockist benefit, not a standing guarantee: they are limited to your first order with us on the program, must be raised within that program’s return window, and are subject to its item-eligibility rules. Later orders and reorders — and certain items, such as made-to-order or personalized pieces and higher-value items — are not eligible for change-of-mind returns. To open a wholesale account, the minimum opening order is $100 USD, and payment is on net-60 terms (pay about 60 days after ordering, at 0% interest) for eligible, approved stockists.

Orders placed directly with us, outside the program, do not include the program’s free-return benefit. Direct wholesale orders are final sale except for the damaged, defective, incorrect, or short-shipment resolutions set out in this policy; any other return or exchange on a direct order is at our discretion and confirmed in your account terms. Whichever way you ordered, genuine problems — damage, defects, wrong items, or shortages — are always covered: email [email protected] and we will help.

Where a refund is the agreed resolution, we issue it to your original payment method for the affected items promptly after we approve the claim. The refund covers the value of the confirmed affected units.

After we process a refund, it may take additional time for your bank or payment provider to post the funds to your account, depending on their systems. For orders placed through our wholesale program, refunds and credits follow that program's checkout, payment, and return terms.

This Wholesale Returns & Refunds policy is operated by NOIQUE CO. LLC, 1942 Broadway St., STE 314C, Boulder, Colorado 80302, USA. It and any dispute or claim arising out of or in connection with it are governed by the laws of the State of Colorado and the United States, without regard to conflict-of-law principles. Orders are priced in US Dollars (USD) and ship from the United States.

Have a question about a wholesale return, claim, replacement, credit, refund, or the 1-Year Color Warranty? We are here to help. For order minimums and our current wholesale line sheet, just ask — the minimum opening order is $100 USD, and orders placed through our wholesale program offer net-60 terms (for eligible, approved stockists) and free returns on your first order.

• Wholesale, orders, returns, shipping, and terms: [email protected]
• Privacy and data inquiries: [email protected]
• Website: https://couturescorner.com

Please include your order number in your message so we can assist you as quickly as possible.